By accessing our website and placing an order with Avlon Farm Flowers, you agree to these Terms of Sale. Please read them carefully before making a purchase.

Our Products

At Avlon Farm Flowers, we take pride in producing healthy, high-quality plants.

Our seedlings are either:

• Grown from premium seed sourced from reputable suppliers; or

• Grown on from professionally propagated seedling plugs sourced from Ball Australia and other trusted commercial propagators.

Our dahlia tubers are grown, divided and stored on our farm before being inspected and prepared for sale.

As our products are living plants, natural variation in size, colour, growth habit and flowering performance may occur. Product photographs are intended as a guide only.

Ordering

We reserve the right to decline or cancel any order where products become unavailable, a pricing error has occurred, or fraudulent activity is suspected.

If we are unable to fulfil part or all of your order, we will contact you promptly to arrange a suitable substitute (with your approval) or provide a refund for the affected item(s).

Our products are grown seasonally and are available in limited quantities.

Despite careful planning, weather events, pests, disease, crop failure or other unforeseen circumstances may affect availability.

Where a product becomes unavailable after an order has been placed, we will contact you to discuss the available options.

Living Plants

Seedlings and dahlia tubers are living products and require appropriate care after collection or delivery.

Once your order has been collected or delivered, responsibility for the ongoing care of the plants transfers to the purchaser.

Successful establishment depends on many factors outside our control, including weather conditions, soil type, watering, fertilising, pests, disease and general gardening practices. I can’t be held responsible for how plants, seeds and tubers grow in your garden or climate. You are also at the mercy of your own gardening skills so please take careful consideration of these factors before purchasing as no refunds will be issued based on poor planning or research on your behalf.

For this reason, Avlon Farm Flowers cannot guarantee future plant performance, flowering or survival after the plants leave our care

Product Information

We strive to ensure all product descriptions, photographs and growing information are accurate.

However, plant height, flower colour, flowering times and growth habits may vary due to seasonal conditions and individual growing environments.

All growing advice provided on this website is intended as general guidance only.

Returns & Refunds

Due to the perishable nature of live plants, we do not accept returns or provide refunds for:

• Change of mind

• Incorrect plant selection

• Failure to read product descriptions

• Damage occurring after collection or delivery

• Unsuitable growing conditions

• Weather-related damage, including frost or heat

• Pest or disease issues arising after the plants leave our care

If you believe your order has arrived damaged, is incorrect or there is a genuine quality concern, please contact us within 48 hours of collection or delivery.

Photographs of the plants and packaging may be requested to assist with assessment.

Where appropriate, Avlon Farm Flowers may offer:

• Replacement plants (subject to availability)

• Store credit

• A refund

Nothing in these Terms of Sale excludes or limits your rights under the Australian Consumer Law.

Dahlia Tubers

• When your tubers arrive, please unpack immediately and inspect them. I only send tubers with visible eyes or shoots to reduce the chance of any quality issues. If you find an issue with your tuber upon receipt, please contact me asap (within 48hours of receiving them) with photos and I will do my best to either fully refund you or replace the tuber. As I am a small grower, a replacement oft he same tuber may not be possible, in which case a refund will be issued.

• If you are not ready to plant, then please keep them in slightly damp growing medium. Coconut coir is my preference.

Plants and Cuttings

• Each plant has been carefully inspected and cared for prior to making the decision to put them up for sale.

• I package the plants in paper pots which means you can plant them immediately without having to disturb their roots and the newspaper will biodrgrade and roots will push through. If you choose to remove the paper pot, please do so carefully and unwind the paper rather than puling it out from the top. No responsibility can be taken for careless un-packaging or care once you have received them.

Fast & Safe Express Transit
All seedling orders are packed securely in rigid boxes and sent exclusively via Australia Post Express Post. This ensures your delicate young cut flowers spend the absolute minimum amount of time in transit and arrive fresh, healthy, and ready for your garden bed.

Dispatch Schedule
To protect live plants from sitting in a dark sorting warehouse over the weekend, plants are shipped on Mondays and Tuesdays.

• Orders placed Wednesday through Sunday: Dispatched the following Monday.

• Tracking: You will receive a tracking link via email the moment your box leaves the farm. It is then up to you to follow up with your local post office on the whereabouts of your plant and tuber babies.

• We can’t be held responsible for delays or non-delivery by Australia Post.

• If you happen to be away for an extended period of time and would prefer your plants to be sent on a particular Monday, then please contact me and I will do my best to accommodate your request.

• I am unable to combine shipping costs on multiple orders. Way too complicated and time consuming for me at this point in time.

Bio-Security & State Restrictions
Due to strict interstate quarantine laws regarding soil and live plant material, the following applies:

• We cannot ship to: Western Australia (WA), Tasmania (TAS), or the Northern Territory (NT). Orders placed from these states will be cancelled and refunded automatically.

• South Australia (SA): We safely ship our carnations, delphiniums, strawflowers, statice, and dahlias to SA! Please ensure your local region is not under an active, localized green-waste or soil lockdown before ordering.

Transit Damage & Freshness Guarantee
Seedlings are living things and may look a little tired or drop a few lower leaves after their journey. This is completely normal transit stress! Please unbox your seedlings immediately, give them a thorough drink of water (with some weak seaweed solution if you like), and keep them in a sheltered, shaded spot for 2–3 days to acclimatise before planting them out. 

In the rare event that your plants suffer severe structural damage during transit (such as crushed stems, broken main root plugs, or completely spilled soil):

1. Take a clear photograph of the damaged seedlings inside the box within 24 hours of delivery.

2. Email the photos along with your order number to hello@avlonfarmflowers.com

3. We will happily arrange a replacement or refund for any plants that genuinely do not survive the trip. Please note we cannot offer refunds for minor cosmetic transit stress, nor can we accept physical returns of live plant materials. 

Contact Us

If you have any questions regarding these Terms of Sale, please contact us via the details provided on our website.